Miva Open University is a Pan-African Open Distance e-Learning University that is committed to enabling learners reach their maximum potential by delivering top-tier tertiary education services through the use of high-quality content and immersive practical experiences. We believe that the traditional brick-and-mortar approach to tertiary education is no longer a viable option in serving learners on the African continent. Our approach is to consistently maximize media and technology for high efficacy and quality, combined with practical experience that offers and ensures exceptional learner experience that exceeds standards currently found on the African continent.
We are recruiting to fill the position below:
Job Title: Success Advisor
Location: Abuja (FCT)
Job Summary
We are seeking a dynamic and dedicated Success Advisor. As a Success Advisor, you will play a crucial role in providing comprehensive support and guidance to students.
Your primary focus will be to empower students to achieve their academic and personal goals, ensuring a successful and fulfilling learning experience.
Responsibilities
Provide personalized guidance and support to students throughout their academic journey, ensuring their success and overall satisfaction.
Assist students in selecting appropriate courses, understanding degree requirements, and developing academic plans aligned with their career aspirations.
Collaborate with students to identify their short-term and long-term goals, and develop strategies to help them achieve academic and personal success.
Track students' academic progress and proactively address any issues or challenges that may hinder their success.
Provide regular feedback and suggestions for improvement.
Help students develop effective study habits, time management skills, and other essential strategies to enhance their learning experience.
Connect students with appropriate resources and support services available at Miva Open University, such as tutoring, career counseling, and library services.
Promote student retention and engagement by actively engaging with students, addressing concerns, and fostering a sense of community
Maintain regular communication with students via email, phone calls, virtual meetings, and other channels, ensuring timely responses to inquiries and providing relevant updates.
Maintain accurate and up-to-date student records, including academic plans, progress reports, and communication logs.
Requirements
Bachelor's degree in a relevant field
Previous experience in student advising, counseling, or related roles, particularly in an online learning environment, is highly desirable. Experience working with diverse student populations is an advantage.
Solid understanding of management and social sciences programs, curriculum requirements, and industry trends. Familiarity with online learning platforms and student support systems is advantageous.
Excellent written and verbal communication skills, with the ability to effectively convey complex information to students in a clear and concise manner.
Strong interpersonal skills, with the ability to build rapport, establish trust, and work collaboratively with students, faculty, and staff members.
Proven ability to identify challenges, analyze situations, and provide appropriate solutions and support to students.
Exceptional organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Proficiency in using online learning platforms, student information systems, and other educational technologies. Familiarity with productivity tools (e.g. Microsoft Office, Google Suite) is essential.
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