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Job Openings: Customer Service Agent at Denna Rossi Limited (DRL). Business Development Executive at HRM & Logistics Support Services



Denna Rossi Limited (DRL) is a Fast Moving Consumer Goods company (FMCG) with registered head office in Port Harcourt, Nigeria The "IVANA" name is a registered Trade Mark in the category of all beverages containing fruit juices, drinks. Bottled water, flavored water and table wine are equally registered brands. Other products to be distributed by the company which are basically wines and cocktail drinks are Domkeller red and white wine, Ibiza cocktail (red and white), Adelisa Champagne and Celine Red Wine (Non-alcoholic). Our Mission is: "To deliver the highest value to our customers, distributors, agents , employees and shareholders as the leading beverages and distribution company while helping all to live healthy lives".

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Port Harcourt, Rivers
Employment Type: Full Time

Job Brief

We currently seek a customer-oriented service representative to join our team.
Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.
Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.
Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.
Communicating with customers through various channels.
Have affirmative products Knowledge to lead in conversation.
Processourorders, publish forms, applications, and requests.
Keep records of customer interactions, transactions, comments, and complaints.
Communicatewith colleagues on matter arising to serve as a connection for all.
Providefeedback on the efficiency of the customer service processand for product development.
Ensure customer satisfaction and provide professional customer support.
All other tasks as assigned by management.
Requirements and skills

B.Sc in any discipline
2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.

Salary
N70,000 - N100,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: hr2@dennarossi.com, cc: Dennarossiltdfmcg11@gmail.com using the Job Title as the subject of the mail.


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 HRM & Logistics Support Services is into Human Development, HRM General Support, Consulting, Fleet and Logistics Support, Trainings, ISO consultant, etc.

We are recruiting to fill the position below:

Job Title: Business Development Executive

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Responsibilities

Develop and execute comprehensive marketing plans to promote our hospitality services and brand.
Conduct market research to identify trends, customer preferences, and competitive landscape.
Create compelling content for various marketing channels, including social media, email campaigns, and promotional materials.
Collaborate with the sales team to create targeted marketing campaigns and drive bookings.
Analyze marketing campaign performance and generate reports to evaluate effectiveness.
Organize and attend events, exhibitions, and promotional activities to increase brand visibility.
Bachelor’s degree in Marketing, Business, Hospitality Management, or a related field.
Minimum of 5years of experience in marketing, preferably within the hospitality industry.
Strong understanding of marketing principles, strategies, and digital marketing tools.
Excellent written and verbal communication skills.
Creative thinking with the ability to develop innovative marketing solutions.
Proficiency in Microsoft Office Suite and marketing software (e.g., CRM, SEO tools).
Ability to work independently and as part of a team in a fast-paced environment.
Build and maintain relationships with media partners, influencers, and industry stakeholders.

Personal Attributes

Enthusiastic and proactive with a positive attitude.
Detail-oriented and highly organized.
Strong interpersonal skills with the ability to build and maintain professional relationships.
Flexibility to adapt to changing market conditions and priorities.

Method of Application
Interested and qualified candidates should send their resume, cover letter, and any relevant portfolio or work samples to: infohrmlogistics@gmail.com using “Business Development Executive" as the subject of the mail.


 



 
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