Job Openings: Customer Service Representative (Igbo) and Sales Representative at Seven-Up Bottling Company Limited

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Igbo)

Location: Ijora, Lagos

Employment Type: Full-time

Job Summary

Customer Service Representative is the front line of support for the company's customers.

You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

Answer customer questions about products or services

Resolve customer problems and complaints in a timely manner

Provide customer support via various channels

Escalate complex customer issues to management

Collect and record customer feedback

Help to improve the customer experience.

Qualifications

Bachelor's Degree in Business Administration or a relevant field.

A minimum of 2 years of proven experience in a customer service position

Must be proficient in Igbo language

Proficiency in Microsoft Office and customer service software.

Must be open to working on a shift schedule

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

Click here to Apply

Note: Only qualified candidates will be contacted.

Next Job

Job Title: Sales Representative

Location: Ilorin, Kwara

Employment Type: Contract

Slot: 8 Openings

Sector: FMCG

Job Brief

We are hiring for an experienced merchandiser who will help get the right product in the right place, time, quantity, and price.

Responsibilities

Plan and develop sales strategies that balance customers’ expectations and the company’s objectives

Analyse sales figures, customers' reactions, and market trends to anticipate product needs and plan product ranges/stock

Collaborate with distributors and sales teams to negotiate prices, quantities, and time scales.

Maximise customer interest and sales levels by displaying products appropriately

Produce layout plans for stores and maintain store shelves and inventory

Forecast profits/sales and plan budgets

Monitor stock movement and consider markdowns, promotions, price changes, clearouts, etc

Build constructive customer relationships and team with channel partners to build pipelines and close deals

Remain up to date with the industry’s best practices

Requirements

Minimum of an OND qualification

Relevant working experience in sales of Beverage

Highly creative with experience in identifying target audiences and devising campaigns that engage, inform, and motivate

Up-to-date with the latest sales trends and best practices

Excellent verbal and written communication skills

Strong listening, presentation, and decision-making skills

Commercial acumen and the ability to “decode” customers.

Click here to Apply

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