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Job Openings: Reckitt Benckiser (RB) Group Plc SSA Management Trainee Program 2024. Receptionist at Pepe Suites

Reckitt Benckiser is the world's leading consumer health and hygiene company. Every day, across 60 countries, we work with the best people to challenge conventional thinking and strive to find even better ways to give people innovative solutions for healthier lives and happier homes.

We trust people in what they do and we give full accountability and autonomy to make things happen. That’s how we generate the game-changing ideas that built 19 iconic Powerbrands around the world, such as Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish.

Applications are invited for:

Title: Reckitt SSA Management Trainee Program 2024

Location: Eti-osa, Lagos

About the Program

The Reckitt SSA Management Trainee Program is a 1 year accelerated leadership career traineeship where you would have the opportunity to go through rotations across our Commercial and Supply functions building the breadth and depth that sets you on the part of being a global leader in Reckitt.
You will have the opportunity to work on exciting business projects, while being mentored by world-class business leaders.
You will be responsible for identifying and applying important strategies and business processes.
Working under the supervision of managers and executives in the marketing team to acquire all essential knowledge to become future managers.

Job Summary
In summary, you'll:

Learn thoroughly the sales/client acquisition process
Executive leadership and team management strategies
Public Speaking / Run effective meetings on market strategy
Work hand in hand with Human Resources/Finance departments of the company
Oversee and coordinate the marketing team activities
Manage customer service and accounts with clients
Establish sales territories, quotas, and goals for the sales team
Analyse sales statistics to identify areas of improvement
Track results and trends regularly for business forecasting
Report on team and individual performance
Develop and execute innovative customer service and sales strategies
Build and form new partnerships with potential clients
Requirements
The experience we are looking for:

Recent or current graduate, we are open to any degree!
Any previous experience in marketing or sales roles, although not essential, will be highly valued.
A blend of analytical prowess and creative thinking.
Effective communication and presentation abilities.

What We Offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. 
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market.
Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.


Next Job 

Pepe Suites is a dynamic and inclusive workplace that values innovation, teamwork, and personal growth. We foster a supportive environment where employees are encouraged to take initiative, explore new ideas, and develop their skills. With a commitment to professional development, Pepe Suites offers opportunities for learning, mentorship, and career advancement. Our team-driven culture, coupled with a focus on work-life balance, makes Pepe Suites a place where individuals can thrive both personally and professionally. Join us to be part of a vibrant community where your contributions are valued, and your career can flourish.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Abijoh GRA, Lagos
Employment Type: Full-time

Job Summary

As a Hotel Receptionist, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for all guests. You will manage the check-in/check-out process, assist with inquiries, and ensure that guests have an exceptional experience throughout their stay.
Your role will also involve administrative tasks, coordination with other departments, and handling reservations.
The ideal candidate will have strong communication and organizational skills, along with a professional and friendly demeanor.

Key Responsibilities
Guest Reception and Check-in/Check-out:

Greet guests warmly upon arrival and provide information about the hotel and its services.
Perform check-in procedures, including verifying guest details, assigning rooms, and issuing keys.
Manage the check-out process, including processing payments, issuing invoices, and addressing any billing questions.
Respond to guest requests, concerns, and complaints in a professional and timely manner, ensuring their issues are resolved promptly.

Reservations and Inquiries:

Handle phone and email inquiries, provide information on room availability, rates, and amenities.
Take reservations, modify bookings, and manage cancellations in the hotel's reservation system.
Upsell hotel services such as room upgrades, dining, and other on-site amenities to maximize guest satisfaction and revenue.

Administrative Duties:

Maintain accurate guest records, including personal information, payment details, and special requests.
Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed promptly.
Prepare reports such as occupancy rates, financial transactions, and guest feedback.

Customer Service:

Provide concierge services, including recommending local attractions, dining options, and transportation arrangements.
Assist guests with luggage, special requests, and directions within the hotel.
Ensure the lobby and reception areas are clean, organized, and inviting.

Security and Safety:

Monitor guest activity to ensure safety and security within the hotel.
Maintain awareness of emergency procedures and assist in handling emergency situations if they arise.

Team Collaboration:

Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless operations and guest satisfaction.
Communicate important guest information or special requests to relevant teams.
Qualifications

Education: High school diploma or equivalent; additional hospitality training or education is a plus.
Experience: Previous experience as a receptionist, front desk agent, or in a customer service role (preferably in the hospitality industry) is highly desirable.
Skills:

Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficient in using reservation systems, basic computer programs, and office equipment.
Ability to multi-task and manage time effectively.
Fluency in multiple languages is a plus.

Personal Attributes:

Professional appearance and demeanor.
A friendly, welcoming attitude with a passion for delivering exceptional customer service.
Ability to remain calm under pressure and handle difficult situations with grace.
Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits

Salary: N120,000 Monthly.
Competitive salary
Opportunities for growth and career advancement within the hospitality industry.

How to Apply
Interested and qualified candidates should send their CV to: lilytalenthub@yahoo.com using the Job Title as the subject of the email.


 



 
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