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NGO Job Opening: Community Engagement, Protection and Service Mapping Officer (CEPSMO) at the International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:

Job Title: Community Engagement, Protection and Service Mapping Officer (CEPSMO)

Job id: req55205
Location: Damaturu, Yobe
Employment Type: Full Time
Sector: Protection and rule of law
Position Reports to: Signpost Senior Editorial Officer
Indirect/Technical Reporting: Signpost Senior Editorial Officer
Position directly Supervises: The Signpost Moderators and Community-Based Volunteers

Job Summary

The Community Engagement, Protection and Service mapping Officer will be responsible for community engagement and entry, identification of protection concerns, identification of service providers and drawing up of a service/ stakeholder’s map.
S/he would also be responsible for referrals of case for service provision based on need and responding to clients’ information needs.
Additionally, S/he will write or co-write reports on signpost content.
The Community Engagement, Protection and Service mapping Officer will be line-managed by the signpost Senior Editorial Officer and work closely with the entire signpost editorial team as well as the Signpost Protection and Rule of Law Manager.
Major Responsibilities

Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
Develop tools such as new service entry forms, service entry update templates, and new service provider agreements.
Communicate with service providers on a continuous basis to ensure the accuracy and consistency of information on the service map.
Act as the liaison between Gidan Bayani, its partners (including government agencies, humanitarian organizations, and CSOs), and internal teams.
Act as a first line of defense for bugs and issues with the site and actively solicit feedback from users or office staff.
Coordinate with other actors mapping services to avoid duplication of efforts.
Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
Conduct regular field visits when feasible to verify services offered and capture any access barriers.  
Reviewing the content and design of the service map on an ongoing basis.
Collaborate closely with Signpost Digital Community Liaisons (Moderators), providing ongoing training and support to ensure accurate verification of service information through direct user engagement.
Conduct training for service providers on how to use the service map and solicit feedback from providers.
Staff Performance Management, Learning & Development:

Required for all positions with supervisory responsibility, if special considerations are needed (e.g. remote management), make this additive to the base language here.
Research, Learning and Analysis:

Oversee the performance evaluation of Moderators and Community-Based Volunteers in Maiduguri and Yobe states.
Prepare and submit weekly and monthly reports on project activities.
Coordination & Representation
Team Collaboration:

Collaborate with the editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager to manage content across all signpost platforms.
Coordinate with ICT focal point and MEAL Officer to ensure the smooth operation of the signpost tools.
Work with the editorial team to ensure content is aligned with the information request and appropriate for publication.
Use online tools and other modes of communication to consistently share information with other members of the editorial team.
Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the signpost Manager.
Works Directly With: signpost editorial team (Senior Editorial Officer and Moderators); translators; and Senior Advocacy Manager

Qualifications

Bachelor’s degree in communication, Social Sciences, Public information, or another relevant field or an equivalent of three years of hands-on experience in the role.
Experience working with a humanitarian organization.
Expert-level knowledge of English grammar and usage.
Previous experience with CMS systems
Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements
High level of attention to detail.
Clear and consistent communication style.
Experience in User Centered Design a plus, Zendesk, Transifex and meta business suite a plus.

Knowledge and Experience:

Knowledge of MS Word, MS Office Publisher, PowerPoint, is strongly desired.
Experience using a CMS.
Knowledge of online content best practices.
Knowledge of social media strategy and content best practices.
Experience in a humanitarian organization a plus.
Knowledge of IDP issues in Northeast desired.

Demonstrated Technical Skills:

Native-level oral and written English skills required.
Ability to edit content drafted by non-native speakers into North American English.
Ability to work effectively with a diverse team in a sensitive environment.
Ability to work independently with remote management.
Strong interpersonal skills and high emotional intelligence.
Ability to handle pressure and ambiguity with grace and humor.
Proven organizational skills.
Healthy respect for deadlines.
Strong interest in IDP/ refugee/humanitarian issues.
Photo and video skills a plus.
Experience in content editing
Strong writing and proofreading skills
Passion for writing
Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time
Great attention to detail
Strong analytic problem-solving skills
Ability to work both independently and in a multifaceted, cross-functional team
Native or near-native Hausa, Kanuri, Barbur, Margi, Waha, Shuwa Arab, Fulani/Fulfulde languages a plus.

Languages: 

Fluency in English and Hausa is required; knowledge of Kanuri is an added advantage.
Computer/Other Tech Requirements:

Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. Add position-specific (e.g. Zendesk, Directus, meta business suite and transifex etc.).

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