Skip to main content

NGO Job Openings: Customer Relationship Manager and M&E Officer at Gender Equality Peace and Development Centre (GEPaDC).

Gender Equality, Peace and Development Centre (GEPaDC) is a not-for-profit, non-political, non-religious, and Women-led organization with the vision of“a society where women and men, girls and boys realize their full potential and participate in every sphere on an equal basis and where the rights of everyone irrespective of sex are recognized and respected” and the mission of “Promoting gender equality, peace, and sustainable development and empowering women & girls”.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Hambagda (Gwoza), Borno
Employment Type: Contract

Responsibilities

Establish and manage the complaint and feedback mechanism for the project component by GEPaDC
Receive complaints and feedback and respond to enquiries at the complaint desk at program sites.
Build staff awareness and commitment to a complaint mechanism, ensuring that all SOPs and GEPaDC core values are respected.
Refer program-specific complaints to MEAL Officer and SMT for follow-up.
Build staff awareness and commitment to a complaint’s mechanism.
Ensuring that all SOPs and organizations/donors' core policies are respected.
Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared on a regular basis.
Carry out regular community feedback functions, ensuring that all SOPs and GEPaDC core policies are respected.
Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
Lodge all feedback, complaints, and response in the CFM database.
Support to ensure complaints are closed within the appropriate timeframe including those reported from the GEPaDC toll-free line.
Ensure the CFM database is forwarded to the MEAL officer on a monthly basis and important complaints from complaint desks and suggestion boxes are reported immediately.
Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
Ensure accurate recording of all the data related to the beneficiary.
Submit internal, and accurate reports to the concerned program focal person. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to MEAL Coordinator and Senior Protection Officer as received.
Accurately refer cases internally within the departments - with the support of the MEAL Officer- following the standard operating procedures set for the referral system within GEPaDC.
Follow up and receive weekly feedback and case status progress related to the internal cases referred to the projects.
Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
Regular field visits and work with Protection and GBV Officers in the collection of complaints and feedback to the complainants.
Perform any other responsibility assigned by Line manager

Key Competencies

Strong communication skills: oral, written and presentation skills.
Should be a team player and culturally sensitive.
Demonstrated proficiency in computer applications such as Ms Word, Excel, Email and utilization of the internet.
Goal-oriented, organized team player.
Creative problem solver who thrives when presented with a challenge.
Extremely flexible and have the ability to cope with stressful situations.
Commitment to and understanding of GEPaDC’s aims, values,andprinciples


Job Title: M&E Officer

Location: Hambagda (Gwoza), Borno
Employment Type: Contract

Job Description

Developing and implementing monitoring and evaluation frameworks and systems.
Collecting, analyzing, and interpreting data to assess program effectiveness.
Conducting evaluations and impact assessments to measure program outcomes.
Preparing and presenting reports on monitoring and evaluation findings.
Collaborating with program teams to ensure data collection and reporting compliance.
Recommending improvements and modifications to program strategies based on evaluation findings.
Keeping up-to-date with monitoring and evaluation best practices.
Coordinate the collection, compilation, consolidation, and analysis of data to track programs/project activities, monitor progress, and support impact measurement.
Establish and ensure better data management systems for the organization.
Directly oversee and line manages the M&E Officers and CRM Officer.
Support on planning and managing internal or external program evaluations.
Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
Conduct regular field visits to track progress against indicators and put in place systems for routine data quality checks and validations
Update the MEAL plan timely and provide feedback to program staff on the status and quality of implementation.
Develop indicator reference sheets, including a list of operational definitions of what is being counted for each indicator and develop appropriate data collection tools for the Humanitarian Response Program programmatic indicators.
Work in close collaboration with the Program Manager, and MEAL Managers from other members of the Consortium to develop an overall M&E framework for the Program.
Conduct regular field visits to track progress against indicators and put in place systems for routine data quality checks and validations
Actively participate in M&E meetings with key stakeholders and other external meetings.
Support the development of M&E reports and documentation of learnings across projects.
Perform other tasks as required by the Program Manager.

Key Competencies

Strong communication skills: oral, written, and presentation skills.
Should be a team player and culturally sensitive.
Demonstrated proficiency in computer applications such as MS Word, Excel, Email, and utilization of the internet.
Goal-oriented, organized team player.
Creative problem solver who thrives when presented with a challenge.
Extremely flexible and have the ability to cope with stressful situations.
Commitment to and understanding of GEPaDC’s aims, values, and principles.


Labels:

Comments

Post a Comment

Popular posts from this blog

Job Openings: Mechanical Technician and Instrument Technician at Chevron Nigeria Limited (CNL)

Chevron Nigeria Limited (“CNL”) is a leading integrated energy company. CNL operates under a joint venture arrangement with the Nigerian National Petroleum Company Limited. CNL and its affiliates in Nigeria have assets on land and in near offshore regions of the Niger Delta, and interests in non-operated fields as well as extensive interests in deep water operations in Nigeria. CNL upholds integrity, trust, diversity, and ingenuity as a company and among its employees. We strive to provide equal opportunities to all qualified individuals in our recruitment process in accordance with applicable laws and regulations. We are recruiting to fill the position below: Job Title: Mechanical Technician Job Requisition ID: R000060255 Location: Escravos, Delta Job type: Full-time Job Description Summary The Mechanical technician role installs, tests, inspects, maintains, repairs, overhauls and calibrates mechanical equipment, ensuring the equipment is maintained in compliance with Chevron procedur...
Post a Comment
Read more

Job Opening: Graduate Engineers at Seflam SGL Limited (Rivers & Lagos)

Seflam SGL Limited is an indigenous provider of Engineering, Procurement, Construction and Installation (EPCI) services in West Africa with over 17 years experience servicing Oil and Gas majors including ExxonMobil, Chevron, Total and Shell. Our mission is to help our Clients achieve the highest level of safety, quality and valued added results at optimal cost in the execution of our Projects. We are recruiting to fill the position below: Job Title: Graduate Engineer Locations: Port Harcourt, Rivers and Lagos Employment Type: Full-time Description Are you Passionate and ready to jumpstart your career in Engineering? We have opportunities for HND Engineering Graduates. Requirements Candidates must be a graduate (HND) from 2022 to 2024 in any of the following courses: Civil Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Instrumentation Engineering, Petroleum Engineering, Structural Engineering, Telecommunication Engineering, Mechatronic Engineering....
Post a Comment
Read more

NGO Job Opening: Nigeria Customer Experience Coordinator at One Acre Fund

One Acre Fund, founded in 2006, supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. We are recruiting to fill the position below: Job Title: Nigeria Customer Experience Coordinator Location: Minna, Niger Preferred Start Date: As soon as possible About the Role We are looking for a passionate Customer Experience Coordinator, who will manage the primary points of contact for our customers, ensuring every interaction is an outstanding experience. You will manage inquiries, resolve complaints, and proactively reach out to customers ...
Post a Comment
Read more

Job Openings: HSE Specialist and HR Generalist at Chevron Nigeria Limited (CNL)

Chevron Nigeria Limited (CNL) is one of the largest oil producers in Nigeria and one of its largest investors. In Nigeria, we operate under a joint-venture arrangement with the Nigerian National Petroleum Corporation (NNPC) for the onshore and offshore assets in the Niger Delta region. Chevron also has extensive interests in multipartner deepwater operations. We operate the Agbami Field, one of Nigeria’s largest deepwater discoveries. We also have a nonoperated interest in the Usan Field. We are recruiting to fill the position below: Job Title: HSE Specialist Job Requisition ID: R000059318 Location: Lagos Job type: Full-time Job Description Summary Ensures worksite safety and compliance with Health, Safety and Environmental (HSE) regulations. Demonstrate a strong ability to identify hazards, conduct risk assessments and implement effective control measures. Proficient in training personnel on HSE principles and conducting inspections/audits to ensure continuous improvement. Collaborate...
Post a Comment
Read more

NGO Job Opening: Program Officer - OVC at the Institute of Human Virology, Nigeria (IHVN)

The Institute of Human Virology Nigeria (IHVN) is a leading and reputable non-governmental organization addressing infectious and non-infectious diseases such as HIV, tuberculosis (TB) and cancer through the provision of prevention, diagnosis, treatment, capacity building, research, and care and support services. We are recruiting to fill the position below: Job Title: Program Officer - OVC Location: Katsina Scheduled Work Time: Monday – Friday (Flexibility, willing to travel and work weekends) Reports to: Regional Manager /Program Manager-OVC Description and Objectives The Program Officer OVC under the supervision of the Regional Manager and Program Manager, he/she will be responsible for facilitating direct field level implementation of OVC interventions, including identification and enrolment of OVC beneficiaries and their caregivers, identification of OVC eligible for preventive interventions, management of clinical schedules and mobilization and referral of beneficiaries for serv...
Post a Comment
Read more

Job Openings: Customer Service Agent at Denna Rossi Limited (DRL). Business Development Executive at HRM & Logistics Support Services

Denna Rossi Limited (DRL) is a Fast Moving Consumer Goods company (FMCG) with registered head office in Port Harcourt, Nigeria The "IVANA" name is a registered Trade Mark in the category of all beverages containing fruit juices, drinks. Bottled water, flavored water and table wine are equally registered brands. Other products to be distributed by the company which are basically wines and cocktail drinks are Domkeller red and white wine, Ibiza cocktail (red and white), Adelisa Champagne and Celine Red Wine (Non-alcoholic). Our Mission is: "To deliver the highest value to our customers, distributors, agents , employees and shareholders as the leading beverages and distribution company while helping all to live healthy lives". We are recruiting to fill the position below: Job Title: Customer Service Agent Location: Port Harcourt, Rivers Employment Type: Full Time Job Brief We currently seek a customer-oriented service representative to join our team. Our target is to e...
Post a Comment
Read more

NGO Job Openings: Cleaner at Medecins du Monde (MdM) (Salary 150,000 - 200,000). Data Supervisors - Outlet Survey at Malaria Consortium (8 Openings)

Medecins du Monde (MdM) is an international humanitarian organization whose mission is to provide medical care for the most vulnerable populations, the world over, including France. It seeks to stimulate voluntary commitment from doctors, other health care providers, and from those whose expertise in other fields is needed for its activities, to enlist all competent support required for the achievement of its projects, and to seek at all times to encourage close working relationships with populations in its care. MdM operating in Nigeria, Borno state since October 2016. We are recruiting to fill the position below: Job Title: Cleaner Location: Kastina Employment Type: Full-time Job Summary Under the responsibility of the HR/Admin Officer and with technical links with the logistic department, the Cleaner is responsible for Cleaning and maintaining, MDM Offices and Guest Houses and the premises  S/He works within the organization policies and procedures in order to guarantee rigorous...
Post a Comment
Read more

UAC Foods Limited Management Trainee Program 2024. Management Specialist at UAC Foods Limited

UAC Foods Limited is a leading manufacturer and Marketer of tasty, nourishing convenience foods. The business is a joint venture between UACN Plc of Nigeria with 51% equity stake and Tiger Brands of South Africa with 49%. We are a quality conscious company and always aim to add value to our consumers with our rich basket of Snacks, Beverage and Dairies products. Our foremost act of social responsibility is the nutritious, hygienic and safe products that we consistently give to Nigerians. Staffed with the right people in key Technical, Production and Customer Service Units coupled with our rich culture of innovation spanning many years, we have remained a dominant player in the food industry. Our company pioneered the Sausage Roll market in 1952 and for over 50 years, Gala has kept Nigerians going in their journey to success. Applications are invited for: Title: Management Trainee Program Location: Nigeria Job Type: Full-time Requirements Candidates should possess a B.Sc. or HND with a ...
Post a Comment
Read more

Opportunity For Young Graduates: Graduate Management Trainee and Packaging Manager at International Breweries Plc.

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients. Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria. We are recruiting to fill the position below: Job Title: Graduate Management Trainee Location: Nigeria Employment Type: Full Time Job Summary Our Graduate Management Trainee (GMT) Program is an important pipeline to unleash that potential - developing future leaders to ensure our business is ready to meet the moment. Since inception, our GMT program has resulted in over 2,300 hires...
Post a Comment
Read more

Job Opening: Medical Administrative Assistant (Remote) at Placid Health Limited

Placid Health Limited - Our mission is to provide the best mental health care in a compassionate environment through telehealth. We offer expert diagnosis and treatment of adolescent and adult psychiatric disorders including anxiety, depression, ADHD, bipolar disorder, chronic stress, and panic disorder. We are recruiting to fill the position below: Job Title: Medical Administrative Assistant Location: Remote Employment Type: Full-time Job Description Perform administrative tasks remotely to support healthcare operations, ensuring efficient and organized patient care while gaining practical experience in medical administration. Job Roles: Administrative Support Patient Services Data Management Communication Digital Organization. Detailed Job Functions Answer and direct phone calls, respond to voicemails, and manage email correspondence Manage electronic health records (EHRs), update patient demographics, and schedule appointments Process payments, verify insurance, and handle billing i...
Post a Comment
Read more