Job Opening: Customer Service Specialist at West Africa Vocational Education (WAVE)

WAVE is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Title: Customer Service Specialist

Location: Gbagada, Lagos

Job Type: Full-time

Job Summary

We seek a Customer Care Representative to ensure exceptional customer service and satisfaction.

The ideal candidate will handle inquiries across various channels, resolve issues promptly, and maintain positive customer relationships.

Key Responsibilities

Respond to customer inquiries via social media, phone calls, and emails in a timely and friendly manner.

Address customer complaints, feedback, and concerns professionally to achieve resolution.

Maintain excellent customer relationships through superior service and support.

Collaborate with internal teams to meet customer expectations and improve satisfaction levels.

Requirements

Proven experience in customer service, preferably in the food or retail industry.

Strong communication skills, both written and verbal.

Ability to handle multiple tasks and manage customer interactions effectively.

Attention to detail and a customer-centric approach.

How to Apply

Interested and qualified candidates should send their CV to: recruitments@waveacademies.org using the job title as the subject of the mail.

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