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Job Openings: Senior Executive Assistant and Support Engineering Manager at Canonical Nigeria

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

We are recruiting to fill the position below:

Job Title: Senior Executive Assistant

Location: Lagos

Description

We are hiring a Senior Executive Assistant who will be responsible for crucial projects and at least one senior executive and their leadership team.
The ideal candidate is passionate about organising, taking ownership to make sure that the business runs smoothly and that travel, expenses and events are efficiently and correctly managed.
They have a drive to continually improve themselves, the team and the organisation. The EA team is integral to the overall operation of our unique global business.
The team runs significant business operations and processes, supporting various department leads as well as being centrally responsible for logistics, expenses, travel and scheduling. Executive assistants are the secret to our success!
The ideal candidate possesses integrity and accountability and embraces change. They can operate at a very senior level and are confident, effective and have good judgement and the self-assurance to hold firm on a point of policy regardless of the seniority of people on the other side of a discussion.
They have a focus on quality and make sure that all jobs are done properly and efficiently.
Location: This role is open to candidates based in EMEA time zones - Europe, the Middle East and Africa.
Responsibilities

The role entails:

Support operations for one or more departments in the company
Coordinate monthly reports and schedule meetings and interviews
Organise and run international company events including logistics
Manage quarterly and annual executive meetings
Collaborate across teams on activities and initiatives
Manage stakeholders across all levels of the organisation
Requirements

What we are looking for in you:

Excellent academic results at school and university
A Degree in a Business or Technical subject
Excellent written and verbal communication skills in English
Previous experience providing comprehensive support to senior leadership
Ability to quickly build rapport with key stakeholders
Excellent organisational and problem solving skills
Ability to travel up to four times a year for company events of up to two weeks duration
Ability to learn new technology and software quickly
Diligence, confidence, self-awareness and thoughtfulness

Nice to have skills:

Experience in operations and executive support
Project management experience
Event management experience
Travel industry experience

What We Offer Colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events.


Next Job 

Job Title: Support Engineering Manager

Location: Lagos


Job Description

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud.
They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.
We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges.
You will also need to care deeply about your team, their skills, and their career development.

Key Responsibilities

Management of a professional support team, including skills development and performance management
Operational control, shift scheduling, accountability for key performance indicators (KPIs)
Ensures that all customer cases are responded to within the SLA, and in a professional manner
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Accountability for customer satisfaction
Contribution to the support knowledge base
Continuous improvement to the team's processes and support service delivery
Hire, develop and train support team to match business requirements
Work with the leadership team to drive growth and transformation initiatives.

Required Skills and Experience

Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
Leadership experience, and preferably team management experience
Confidence under pressure, with proven track record of high customer focus
Preferably fluent in two languages, English being primary one
Excellent communication skills (verbal and written).

Additional skills that you might also bring:

Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
Proven track record of contributing to Open Source projects
Software development experience
Experience in working in support organizations
Hands on experience with Canonical's products.

We Offer

100% work-from-home
Learning and development
Competitive salary
Recognition rewards
Annual leave
Priority Pass for travel.

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