Job Opening: Quality Assurance Officer at Lily Hospitals Limited

Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Quality Assurance Officer

Location: Port Harcourt, Rivers

Employment Type: Full-time

Job Summary

We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance. The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.

Key Responsibilities

Design and implement quality assurance policies and procedures in line with industry standards.

Establish and monitor key performance indicators (KPIs) for quality improvement.

Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.

Conduct regular audits and inspections of clinical and administrative processes.

Investigate and analyze incidents, errors, or near-misses to identify root causes.

Recommend corrective and preventive actions to mitigate risks.

Provide training for staff on quality assurance protocols and best practices.

Promote a culture of quality, safety, and continuous improvement.

Collect and analyze quality data to identify trends and areas for improvement.

Prepare detailed reports on quality performance for management review.

Lead quality improvement projects to enhance patient care and operational efficiency.

Collaborate with departments to implement innovative solutions for quality enhancement.

Assist in preparations for accreditation and certification processes.

Ensure readiness for internal and external quality audits.

Qualifications and Skills

Education:

Bachelor’s Degree in Healthcare Management, Quality Assurance.

Additional certifications in Quality Management or Patient Safety are an advantage.

Experience:

Minimum of 3 years of experience in quality assurance or healthcare management.

Familiarity with healthcare accreditation standards such as COHSASA, KAIZEN or ISO is a plus.

Skills:

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in quality management tools and software.

Ability to work collaboratively and handle multiple tasks effectively.

What We Offer

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

How to Apply

Interested and qualified candidates should send their CV to: recruitment@lilyhospitals.net using "Application for Quality Assurance Officer - Port Harcourt" as the subject of the mail.

Note: Be part of a team dedicated to setting new standards in healthcare excellence!

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