Job Opening: Customer Experience Representative at Total Child School

Job Opening: Customer Experience Representative at Total Child School - 2 Openings

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at the C.E.M Children Centre, a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Customer Experience Representative

Locations: Ikoyi - Lagos and Ogun

Employment Type: Full-time

Description

Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring a seamless and positive experience.

Issue Resolution: Address and resolve customer complaints or issues effectively, striving for first-contact resolution.

Feedback Management: Collect and document customer feedback to help improve products, services, and processes.

Relationship Building: Build and maintain strong relationships with customers by showing empathy, understanding, and professionalism.

Product Knowledge: Stay informed about the company’s products, services, and policies to provide accurate information and guidance.

Proactive Engagement: Identify opportunities to enhance customer satisfaction, such as personalized recommendations or follow-ups.

Collaboration: Work closely with other departments to escalate and resolve complex issues or share valuable customer insights.

Data Management: Maintain accurate and up-to-date customer records in the CRM or database.

Performance Tracking: Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Upselling and Cross-Selling: Identify customer needs and recommend additional products or services when appropriate.

Process Adherence: Follow company procedures and protocols to ensure consistency and quality in customer interactions.

Training and Development: Participate in ongoing training to enhance skills and adapt to changing customer needs.

Requirements

Interested candidates should possess a Bachelor's Degree in relevant fields with 3 - 10 years work experience.

How to Apply

Interested and qualified candidates should send their CV to: s.totalchild@gmail.com using the job title as the subject of the mail.

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